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NZtracker - Frequently asked questions (FAQ)

How many people who sign up actually get an email telling them to book now?

More than 98% of the people who sign up are notified regarding cancellations. In addition, we have a "Risk-Free policy" and in case no places have been cancelled for the period you are waiting for, you will be eligible for a refund. You are welcomed to read the full terms on homepage.

What are the chances to get a cancellation for 3-4 people that want to track together?

Majority of travelers go by themselves or in couples. Therefore, when cancellations occur usually 1 or 2 places are cancelled. Though cancellations for 3-4 do happen, they are very rare and the chances are very low.

We advise to wait for 1 or 2 places and get whatever you can. The worst thing that can happen is that only some of you will go or you will go seperately. The alternative is none will go to and all of you will miss the track...

By the way, even if you book for less people, do not unsubscribe. Thus, you will keep getting notifications for cancellations from NZtracker and if there is a cancellation for all of you, you can just book the new tickets and cancel the old ones (some fines might be applied according to DOC's policy).

What If no huts are found for the dates I am waiting for?

We have a "Risk-Free policy". In case no places have been cancelled for the period you are waiting for, you will be eligible for a refund. You are welcomed to read the full terms on homepage.

Why did you do this website?

I was traveling in New Zealand and did not book some of the tracks in advance. When I did want to book them - all the places have already been taken. Since I could not constantly check for cancellations, it was almost impossible to book these tracks. Therefore, I have decided to develop this service to help travelers know about available places and prevent the hassle of constantly checking for any cancelled places.

How can I increase my chances to book a hut?

1. Do all the steps written in article How to book tracks faster? It is also very important to configure your phone to alert you when you get an email.
2. Relax and wait. We will do all the rest for you :)

Will NZtracker automatically book the huts in the track for me?

No.
The service will send you the notfication that huts/campsites are available. You can then enter DOC website yourself and book the huts and dates you wish.

What if I missed the notification mail and did not book?

No worries.
NZtracker will keep searching for available places for you and you will keep getting notification until you decide to unsubscribe.

I keep getting too many notifications from NZtracker. What to do?

This means that there are available places during the period you are waiting for but you did not book (and did not unsubscribe from the service).
- One possibility for this is that rather than waiting for any cancellation within this period, you are waiting for cancellation on a specific date.
- Another possibility is that you simply missed the previous notifications and did not book.

Since NZtracker can not differ between such scenarios, and its purpose is notify about available places to book, it will keep sending you alerts as there are available places for you to book.

However, if you have any special requests, you can contact us and we will try to help.
logo NZtracker
  • Home
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  • FAQ
    • About New Zealand
    • About this site
  • MILFORD
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